Warranty and Maintenance
Basic Business Hours Hardware Maintenance
The one-year basic package comes free with all Hie Electronics products at the time of purchase. This package includes replacement of hardware components and 8am-5pm telephone support. This does not include software support nor does it include the cost of having a certified technician install replacements for damaged hardware.
Premium 24/7 Onsite Hardware and Software Maintenance
The one-year premium package includes all services, from replacement of damaged hardware to software support and updates, all on a 24 hours a day 7 days a week schedule. On-site technician service is also included.
